International customers should contact us prior to using this facility.
Other Payment Methods.It may be possible to arrange payment by other methods including direct bank transfer, please contact us in the first instance.Back to TopVAT:
Orders Within The EU.
The Value Added Tax is included in the price of the goods unless otherwise indicated. Trade customers with bulk order consignments will be sent a VAT invoice separately.
Orders outside the EU and from the Channel Islands.
Although goods sent outside the EU and to the Channel Islands are not subject to British VAT, GraficArt webstore customers pay the same price across the world as this helps us to cover some of the additional costs in providing as service to international customers.
Customs and Import Duties
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.Back to TopReturns:Please email customerservices@graficartwebstore.co.uk for a return authorization prior to returning goods.Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. You may return your purchase within 14 days of purchase for a refund or replacement. To process a return, please follow the steps below. There may be a 10% administrative charge for some items (Refer to our terms and conditions):
1.E-mail customerservices@graficartwebstore.co.uk for a return authorization2.Return the item with the original packing slip (Items will not be accepted without this). 3.Secure merchandise in original packaging if available and enclose the original packing slip. 4.Return merchandise in "as new" condition (See terms and conditions). 5.You will receive your credit within 7-10 business days. Dispatching charges are not refundable.
We recommend all returned items are sent by recorded delivery for additional security as items.Back to TopLegal Notice:The content of this Internet site is owned or controlled by GraficArt, and is protected by UK copyright laws. Content may be downloaded only for personal use for non-commercial purposes, but content may otherwise not be copied or used in any way. The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site. The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United Kingdom and internationally and are the property of their respective owners. No use of any of these may be made without the prior, written authorization of the owners of these trademarks, service marks, or trade names, except to identify the products or services of the company. This site’s Privacy Policy governs any personally identifiable information in electronic communications to this Internet site. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services. For complete terms and conditions on the use of this web site, please refer to the terms and conditions page.Back to TopFAQs:When will my order be processed?When your order is received and paid for, it will be processed within 3 business days. Once my order has been processed, where will it dispatch from?
Once my order has been processed, where will it be dispatch from?All orders placed through the GraficArt webstore will be dispatched from the United Kingdom.How long will it take for my order to dispatch and arrive?Once your order is received, an order confirmation will be sent to the email address that you have specified.. Most in stock orders are dispatched within 3 business days of being placed. Delivery can take between 2-7 business days following despatch.My order should have arrived by now. What should I do?If you have not received your order following 7 business days following payment please contact us with details of your purchase.How do I know if I am ordering on a secure site?GraficArt uses secure transaction through Streamline and SagePay Merchant facilities .What are you going to do with my name and order information?We only use the personal information that you submit to this website to process your order and supply the goods to you. We will also not use your personal information for other purposes, unless you opt in to receive other information from us. In this regard, please see our Privacy Policy.Which credit cards do you accept?We accept all major debit and credit cards including visa, mastercard and American Express.
Can I pay by cheque or Postal Order?You can also pay by cheque or Postal Order/Money Order by using our 'Pay by Cheque/Postal Order' facility when in the Shopping Basket section of our website. Please contact us if you want to pay by any other method not mentioned.
How do I return a product that I purchased on-line?Please email customerservice@graficartwebstore.co.uk for a return authorization prior to returning goods.
It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:
